Deleting your account removes your KeyDrop Ontario sign-in and your saved customer details. You can do it yourself from inside your account, or ask us to do it for you.
1. Delete your account yourself
- Sign in to your account on the KeyDrop Ontario app or website.
- Open the Account screen.
- Choose “Delete Account” and confirm.
Your account is deleted immediately and you are signed out. If you have a booking that is still in progress, deletion is blocked until that booking is completed or cancelled, so your driver and pickup can still be handled safely.
2. Ask us to delete it
If you cannot sign in, you can request deletion and we will verify your identity before removing the account.
Email contact@keydropontario.ca with the subject “Account deletion request” from the email address on your account.
You can also call us at +1 (416) 991-0983.
3. What is deleted
- Your sign-in credentials and account access
- Your customer profile details, such as your name and contact information
- The link between your account and any past bookings
4. What we keep, and why
Completed booking and payment records are kept where we are required to retain business, tax, accounting or insurance records, or where retention is otherwise permitted or required by law. These records are no longer linked to your account after deletion. Payments are handled by our payment provider, and KeyDrop Ontario does not store your full card details.
5. More information
See our Privacy Policy for how your information is collected and used, and our Terms of Service.