Cancellation Policy

1. Cancellation More Than 2 Hours Before Pickup

A booking cancelled more than 2 hours before the scheduled pickup time is eligible for a refund of the KeyDrop Ontario service charge, subject to any non-refundable charges that were clearly disclosed before the booking was confirmed.

2. Cancellation Within 2 Hours of Pickup

A booking cancelled less than 2 hours before the scheduled pickup time is non-refundable. This policy is disclosed to the customer before booking confirmation and payment.

3. Rescheduling

Customers may request to reschedule their pickup, subject to availability. Rescheduling is not guaranteed and must be confirmed by KeyDrop Ontario.

If the dealership, mechanic, or automotive service centre changes the appointment time, the customer should contact KeyDrop Ontario as soon as possible so the booking can be updated where possible.

A rescheduling request made within 2 hours of the scheduled pickup time may be treated as a late cancellation and may be non-refundable.

4. No-Show or Vehicle Unavailable at Pickup

The customer is responsible for ensuring that the vehicle, keys, required authorization, and agreed handoff method are available at the confirmed pickup time.

If the KeyDrop Ontario driver arrives at the confirmed pickup location and the vehicle, keys, required authorization, or agreed handoff method is unavailable, the booking may be treated as a late cancellation and will be non-refundable.

5. Cancellation by KeyDrop Ontario

KeyDrop Ontario may cancel or reschedule a booking when the service cannot reasonably or safely be completed, including circumstances involving unsafe vehicle conditions, severe weather, unsafe road conditions, incorrect booking information, driver availability, or other circumstances affecting the booked service.

If KeyDrop Ontario cancels a booking and cannot provide the booked service, the customer will receive a refund of the KeyDrop Ontario service charge unless another resolution is agreed with the customer or otherwise permitted by applicable law.

6. Refunds

When a customer qualifies for a refund under this Cancellation Policy, the refund will be returned using the applicable payment method and payment-processing system.

Refund processing times may vary depending on the payment provider or financial institution.

Nothing in this Cancellation Policy limits any cancellation, refund, or other rights or remedies that a customer may have under applicable law.

7. How to Cancel or Reschedule

Customers who need to cancel or reschedule should submit the request below, or contact KeyDrop Ontario using the contact information provided on the website, and provide their booking information. You receive an email confirming that we have received your request.